Execute customer success programs to drive adoption, retention, cross-sell, and up-sell to increase customer lifetime value and develop brand advocacy. Customer success through delivery and service is critical to customer retention, up-sell, and cross-sell. Yet, often teams fail to manage accounts and customer relationships to capture customer value.
- Deliver Results: Ensure Support quality and timely delivery and onboarding of products and services.
- Service Relationships: Create account plans and orchestrate account relationships for customer success, retention, expansion, cross-selling, and up-selling.
- Delight People: Impact customer success and build personal relationships, delighting people and creating brand advocates.