Creating Logical Pathways™: How to build a clear engagement path via content – to advance buyers and increase conversion through the buy cycle by 300% or more!

It’s crucial to buyer advancement and conversion to seed content in logical, sequential parts of your buyers’ UX (user/visitor experience) by using your various digital assets/properties. It allows you to use “guided selling” techniques to capture additional depth of understanding via progressive profiling. One good content asset deserves an even better one, and then an even better one after that.

Or…to put it another way: By providing increasingly attractive incentives on each successive page of your digital properties (website, registration, thank you or landing pages, etc.), you’ll be able to focus prospect behavior and streamline data capture. It works very simply: upon their registration for an initial asset for which you ask for only minimal information, pull prospective buyers further into their journey with an even stronger content offer of higher perceived value — provided, of course, that they take the “next step” you’ve guided them towards.

See for yourself how this is a powerful tool for engaging prospects and collecting essential information about their companies, current situation, challenges, pain points, needs, and stage in the buying process. The value in monitoring and analyzing their digital body language is vital.

It’s all about leaving breadcrumbs along the conversion path you want your prospective buyers to follow. And always, define calls-to-action everywhere (social media, blog posts, landing pages, on your website, in automated lead nurturing e-mails, via links within all types of content assets such as eBooks, guides, etc.). What do you want the buyer who consumes content to do next? (Below is just one simple example of the practical application of this principle.)

 

What questions are buyers trying to answer at the early and middle stages of their buying process?

Your content should help specific audiences (i.e., Engagement Personas™) answer questions like, “do I have a problem?” or “do I have THIS problem?” and “how should I solve it?” You’re attempting to surface pain-in-the-present and demand long before the conversation shifts to what solution is best. Your solution is obviously the best, but TRUST is what makes it obvious to a discerning buyer.

To that end, one of the most valuable aspects of Engagement Personas™ when they’re constructed effectively, is to anticipate and answer the questions a buyer would ask at each step of the process. If you have content that answers them in a way that’s relevant to the specific prospective buyer, fantastic. If you don’t, then that’s where you start. The other suggestion for enabling Engagement Personas™ to drive strategy is to develop engagement scenarios.

 

E-BOOK:  Exposed. The False Promises of Revenue Marketing.

We published an e-book series that describes the 9 Principles of Effective Buyer Engagement. These principles serve as a practitioner’s guide to increasing leads, conversions, pipeline velocity, and revenue impact.

Volume:  Generate “Top-of-the-Funnel” Visits & Inquiries

Value: Get Better Qualified Inquiries

Velocity: Increase Conversion Rates

Revenue: Optimize Engagement for Revenue Impact.

 

Get a copy of your e-book here.

 

A typical priority in revenue growth transformation and Revenue Architecture design is getting to the next level of Demand Generation and Buyer Engagement effectiveness.  Quite often, companies come to us with what they perceive as a “marketing execution” issue. When we dig a little deeper in a Diagnostic, it often becomes clear that while there are always improvement opportunity in the mechanics of marketing execution, core issues often revolve around a broader view of buyer engagement strategy.

For better demand generation performance, it is helpful to validate your buyer engagement strategy by answering these 3 central questions and following these 9 best practices:

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These are words every marketer should tattoo on their foreheads:

“It’s not about us – it’s about them.”

Too often, those of us in marketing reach out to the market by touting our companies’ capabilities. In other words, we talk about ourselves – what we do, how we do it, why we’re better at it than our competitors. But just because we do it doesn’t make it effective. In fact, we all stand to benefit by recognizing that the best marketing isn’t about us; instead, it’s about our prospects’ needs and pain points.

By looking resolutely at everything from our prospects’ point-of-view, we put ourselves in a better position to accomplish our goals.

What does this mean?

It means understanding where our prospects are in their buyer journey and communicating with them in a human way. We need to deliver content and messaging through coordinated campaigns that focus on their most urgent, visible problems. “Urgent” suggests that the need is important and immediate; “visible” assumes it’s close to the surface or can be raised through provocative messages.

The idea of urgent, visible problems is a key concept in effective advisor marketing.

Unfortunately, marketers too often neglect it in favor of self-centered messaging.

It’s easy to get caught up in inflated rhetoric that actually may be irrelevant to the typical advisor with specific, tactical problems to solve. This person simply doesn’t have the time or inclination to think in terms of grandiose concepts—not when they’re facing the pressure of addressing such challenges as their need to:

  • Enhance their relationships with current clients
  • Justify their fees and defend active management
  • Reach out to a broader demographic of potential clients like women and Millennials

Not only do you need to show how you offer valuable insights that can help advisors address these challenges. You also need to demonstrate conclusively why it’s in their best interests to engage with your company in particular.

Inspire the next step.

Your content and messaging needs to focus on getting your prospect to engage – download, register, view a video or Webinar or otherwise raise his or her hand.

Relevancy is all-important here. Give your target audience information they judge to be less than pertinent to them, and they’ll quickly close their browser tabs. But give them a compelling reason to engage by making them an offer of content that promises useful insights on the business problems being solved, and you’ll be able to effectively move them to the next stage in their buy cycle.

Again, don’t lose sight of the singular objective of your efforts – generating inquiries and sustaining interest throughout the buying process. That’s how you’ll convert them to the point of sale-readiness. Continuously motivate them to take the next step, with as much content as is required to whet their appetites and keep them hungry for more.

Trying to persuade? Just answer the questions advisors are asking.

Understand what advisors are asking at each stage of their journey. And remember, prospective buyers’ questions are not linear. Rather, they can come in virtually any order.

  • They may be wondering what they can do to bring the next generation of investors into the fold.
  • They may be challenged by the need to be more digitally adept and looking for a solution set.
  • They may have concerns about market volatility or heightened P/E ratios and wonder what steps they can take to minimize the consequences.
  • They may simply want easy-to-digest literature they can share with their clients.

A good rule of thumb is simply to assume that the questions will probably be associated with the pains and challenges your prospects face.

What better opportunity for you to provide worthwhile solutions?

Download a copy of the Buyer Engagement eBook: “Exposed: The False Promises of Revenue Marketing”

Financial advisors are an amazingly difficult prospect to engage. They are incredibly busy and already have a wealth of resources available to them; in fact, it may be fair to ask if they even need to engage with wholesalers? That’s why we say the best way to convert financial advisors to customers is to build your marketing automation program around them.

Lead generation starts with effective segmentation

Before focusing on key strategies, Sales and Marketing must have defined a set of engagement personas and customer segments. Marketing has worked with personas for at least a decade, but only since the advent of marketing automation software have engagement personas become empowered and brought to life.

Defining financial advisor segments for lead generation

Creating clarity with Sales is a two-step process:
  1. Lead scoring – a measure of how active a financial advisor is on your digital properties
  2. Lead grading – a measure of how profitable the financial advisor is likely to be

 

Advisor Marketing Focus

 

While it may take several iterations to get lead scoring and grading optimized, the process should be fruitful for Sales and Marketing. It crystallizes Marketing and Sales perspectives around which advisors are most profitable and which digital behaviors are believed to be most relevant to a sale. Some marketing automation vendors have one score that represents profitability and interest. However, being able to separate advisor behaviors from profitability factors simplifies discussions by clarifying customer segments by profitability as seen in the above graphic. As an example, Pardot applies a numerical value for an advisor’s lead score and a letter grade (A-F) for an advisor’s expected profitability.

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Chief Revenue Officer

The CRO is Responsible for Predictable and Sustainable Revenue Growth

This post is updated. It was originally published in July 2016

Today, companies recognize the need for a company-wide revenue focus and a more integrated approach across marketing and sales. The CRO oversees the traditional responsibilities of the VP of Sales and the Chief Marketing Officer and is a member of the senior team overseeing go-to-market strategy and execution. The CRO is  responsible for aligning company resources, defining differentiated go-to-market strategies and delivering on the company’s revenue performance goals.

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Marketing Plan

 

Accelerated, predictable, and sustainable revenue growth requires a company-wide commitment. When developing a marketing plan, consider these questions. These can help you develop your Revenue Architecture and expand your revenue performance potential.

The 9 dimensions take a broad view of revenue growth dimensions and help you focus your sales and marketing planning.

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“The failure to follow a well-established development process is causing many organizations to miss the mark when it comes to designing content and campaigns that resonate strongest with their customers and prospects.” -Tim Riesterer, Chief Strategy & Marketing Office, Corporate Visions

Everyone will agree that building demand is one of the primary goals of marketing. In fact, it may well be Goal #1. The question is, what can asset managers do to create stronger demand for their products with advisors?

In the world of demand-generation marketing, we hold that creating Message Maps centered on a Pain-Empathy-Insights approach is a critical step in the process.

Building Message Maps is a great way to bring structure to the development of communications assets designed to escort prospects through the buying cycle.

Before we describe them in more detail, let’s consider a serious challenge Simon Sinek issued to conventional thinking about prospect engagement.

Simon got it right.

For those of you who haven’t read his books or seen his Ted Talks, Simon Sinek is a highly regarded marketing consultant and educator who has inspired tens of thousands of people to turn his concepts into action.

Simon says companies that do marketing right create overtures that focus on why they do what they do rather than on what they produce.

This only stands to reason, he says, because it corresponds with how people behave in the marketplace. They buy based on why they need not on what they get.

How does this apply to you and the messaging you create?

Relevance is the answer.

Focusing on the why allows you to speak to your ideal audiences in their own voice and to create communications that are specific and pertinent. That’s the way to maximize your impact and fulfill one of today’s marketing’s most important missions – relevance.

To develop high impact, content-driven demand marketing and persuasive selling, start by focusing on the buyer’s pain, offer up empathy by describing and understanding their individual role, then provide insights in the form of thought-leadership content.

Here’s an example of what this looks like in a Message Map model:

Engagement Persona: Time Strapped Independent Advisor

Message Maps 3

Before you begin any coordinated communications campaign, we suggest that you build Message Maps targeting your ideal advisors.

Remember, a Message Map approach is designed to get your prospects to take the next step. You want to incent them to deepen a dialogue with you.

That’s how true engagement is created.

Download a copy of the Buyer Engagement eBook: “Exposed: The False Promises of Revenue Marketing”