Posts related to B2B marketing and sales

Chief Revenue Officer

The CRO is Responsible for Predictable and Sustainable Revenue Growth

This post is updated. It was originally published in July 2016

Today, companies recognize the need for a company-wide revenue focus and a more integrated approach across marketing and sales. The CRO oversees the traditional responsibilities of the VP of Sales and the Chief Marketing Officer and is a member of the senior team overseeing go-to-market strategy and execution. The CRO is  responsible for aligning company resources, defining differentiated go-to-market strategies and delivering on the company’s revenue performance goals.

Read more

Professional selling, at its core, is senior selling. It’s not about managing a junior team, but rather about seasoned experts doing the selling themselves – building personal brands, actively cultivating networks, and engaging prospects with unparalleled thought leadership and insights. Whether you’re a consultant adopting a seller-doer model or an expert selling high-value products and services, your presence and approach define your success.

In this landscape, LinkedIn stands out as an indispensable resource. It empowers senior professionals to connect directly with prospective clients, build undeniable credibility, and share valuable content that nurtures relationships and develops opportunities. Beyond one-to-one interactions, LinkedIn also offers powerful paid options to amplify awareness and drive lead conversions.

So, how can senior professionals truly harness the power of LinkedIn for sales? It boils down to a streamlined, three-step process: 1. Develop a Clear Strategy, 2. Establish Essential Systems, and 3. Execute Your Program with Precision.

Step 1: Develop a Clear Strategy.

As the old adage goes, “if you don’t know where you are going, any road will get you there.” Your LinkedIn sales efforts are no different. A brief but focused strategy session is paramount.

Know Your Audience, Precisely.

Who are you targeting? LinkedIn Sales Navigator is your secret weapon here, offering robust search and segmentation capabilities. You can pinpoint your ideal customer profiles (ICPs) based on criteria like region, industry, company size, and specific job titles. Are you aiming for particular companies or broader functional roles? Build these targeted lists directly within LinkedIn for seamless integration with your outreach.

Craft Your Message, Powerfully.

Once you know who you’re talking to, define what you’ll say and how effectively you’ll say it. This is where a professional writer or social selling expert can add significant value, helping you tailor your writing style to resonate with each audience. While you may not be creating the core thought leadership assets yet, you are crafting the persuasive messages that will appeal to target personas at different stages of their buying journey.

Remember, you’re likely operating at the top of the funnel on LinkedIn – building awareness and engagement through thought leadership or direct messaging. Your messages should be engagement-focused, emphasizing the value you offer rather than an immediate pitch. Be direct and to the point, respecting your buyer’s time.

In a competitive environment, gaining traction requires a compelling narrative. Design your messaging campaign using a “Pain-Empathy-Insights” approach:

  • Pain: Articulate urgent, visible problems your audience is eager to solve.
  • Empathy: Demonstrate a deep understanding of their challenges, laying the groundwork for a trusted advisor relationship.
  • Insights: Offer objective thought leadership and content that provides genuine consideration toward solving their problems, independent of your specific solution. This earns you the right to deepen engagement.

These key messages will also serve as the foundation for your content assets, from core thought leadership (like a handbook or white paper) to derivative assets (blog posts, social snippets, emails).

Map Your Go-to-Market Strategy.

How will you engage this audience end-to-end? While LinkedIn is central, consider other channels that make sense for your buyers. Where do they “gather” online and offline? Beyond LinkedIn (which offers sponsored posts, InMail, and 1:1 engagement options), think about other social platforms, Slack communities, Zoom, email, and even phone calls.

Define Your Metrics for Success.

What does success look like for this program? Start with simple, bottom-up metrics. If your goal is to acquire, say, 5-10 new clients averaging $100K each within 6-12 months (totaling $500K+ revenue impact), you can reverse-engineer your campaign metrics:

  • 5+ new clients ($100K avg) requires…
  • 20 Qualified Opportunities (at a 20% conversion rate) which requires…
  • 100 Leads which requires…
  • 300 Engaged Top-of-Funnel Connections (or roughly 25 per month).

These numbers are a starting point for “funnel math” and can be adjusted as you gather real-world data. This exercise will guide your engagement strategy, including any budget allocation for paid media.

Embrace “White Hat” Methods.

Your professional reputation is paramount. While some automation tools and scrapers exist, we strongly advocate for a “white hat” approach. High-touch, personalized outreach and self-directed content strategies are superior to “black hat” tactics that risk LinkedIn suspensions or profile bans. If it feels creepy, it probably is.

Architect Your Engagement Program.

Outline the high-level sequence of your campaign. Will you outsource elements, or manage it entirely yourself? What’s the team mix of professional selling, marketing, and administrative support? Define which channels are most likely to succeed, what content supports your offer, your clear call-to-action, the conversion approach, and your follow-up process.

Define Your Channel and Media Mix:

  • Messaging & Sharing: Direct Emails (1st-level connections), LinkedIn Direct Messages/InMail, participation in targeted Groups.
  • Content: A core content asset (e.g., eBook, white paper), a series of blog posts, and their syndication on social media.
  • LinkedIn Posts: Share professional expertise, experiences, and anecdotes (up to 1300 characters).
  • LinkedIn Articles: In-depth pieces (up to 125,000 characters), ideal for thought leadership and sharing in LinkedIn groups.
  • Social Media Amplification: Leverage Twitter, Facebook, etc.
  • Paid Social: LinkedIn Advertising (Sponsored Content, Sponsored InMail), Twitter Ads.
  • Search Engine Marketing/PPC: AdWords.
  • Event Marketing: Guesting or hosting webinars, sponsoring conferences, speaking engagements.
  • PR, Media & Communications: Influencer marketing, media placements, analyst relations.

Step 2: Establish Essential Systems

Once your strategy is clear, it’s time to set up the necessary foundations.

Cultivate a Powerful Personal Brand & Digital Hub.

Your personal brand is your most valuable asset. A strong LinkedIn profile and consistent online presence are crucial. Ensure your profile is up-to-date, speaks to your ideal target persona (rather than just being a resume), and tells your unique story. If prospects search for you, what will they find? Is it what you want them to see? If you’re directing them to a webpage, is it optimized with a clear call-to-action and trackable elements?

Implement Your Technology Stack.

LinkedIn (and Sales Navigator) will be central, serving as a source of accurate prospect data and offering powerful search parameters. Beyond LinkedIn, integrate your CRM, website, blog, landing page funnel, email marketing platform, and any customer data platforms. The goal is a seamless “tech stack” where all elements work in concert.

Define Clear Roles and Responsibilities.

Who does what, and when? Professional sales and buyer engagement require a personal commitment, but also effective marketing and administrative support. Technology facilitates efficiency, but the human element is key. Clearly delineate responsibilities to ensure smooth execution.

Step 3: Execute Your Program with Precision

With strategy and systems in place, it’s time to launch and iterate.

Marketing Execution: Build, Test, Run.

Sales, like all lead generation, is a numbers game. Start by creating your database of ideal targets using Sales Navigator and identifying relevant LinkedIn Groups. Build your core and derivative assets – your eBook, blog posts, social snippets, landing pages, thank you pages, and meeting schedulers. Use compelling graphics, media, and clear calls-to-action to engage and drive conversions.

A simple outbound engagement sequence might look like this:

  1. Outbound Message #1: A personalized, short introduction.
  2. Second Message: Incorporating the “Pain, Empathy, Insights” framework, linking to high-value educational content.
  3. Third Message (Optional): An invitation to an event or a direct suggestion for a 1:1 meeting via a scheduling link.
  4. Confirmation Message: As appropriate.
  5. Follow-on Invite: To an event or webinar.
  6. Nurture: If not ready, add to a nurture list.

This sequence can be powerfully combined with paid social and retargeting to build brand recognition and impressions within your target accounts.

Adopt a Metrics-Driven Methodology.

Remember your “funnel math.” For every 100 relevant requests, connections, or conversions, track your yield. For high-value B2B programs, even a modest conversion rate can generate significant opportunities. Measure followers, impressions (for awareness), visits from target company IP addresses (for account-based programs), and the level of engagement (messages exchanged). For lead generation, track conversions from LinkedIn-initiated interactions (e.g., landing page visits, meeting bookings) all the way into your CRM. Continuously measure, learn, and adjust your strategies for optimal performance.

Good luck, and good selling!

 

 

Marketing Plan

 

Accelerated, predictable, and sustainable revenue growth requires a company-wide commitment. When developing a marketing plan, consider these questions. These can help you develop your Revenue Architecture and expand your revenue performance potential.

The 9 dimensions take a broad view of revenue growth dimensions and help you focus your sales and marketing planning.

Read more

“The failure to follow a well-established development process is causing many organizations to miss the mark when it comes to designing content and campaigns that resonate strongest with their customers and prospects.” -Tim Riesterer, Chief Strategy & Marketing Office, Corporate Visions

Everyone will agree that building demand is one of the primary goals of marketing. In fact, it may well be Goal #1. The question is, what can asset managers do to create stronger demand for their products with advisors?

In the world of demand-generation marketing, we hold that creating Message Maps centered on a Pain-Empathy-Insights approach is a critical step in the process.

Building Message Maps is a great way to bring structure to the development of communications assets designed to escort prospects through the buying cycle.

Before we describe them in more detail, let’s consider a serious challenge Simon Sinek issued to conventional thinking about prospect engagement.

Simon got it right.

For those of you who haven’t read his books or seen his Ted Talks, Simon Sinek is a highly regarded marketing consultant and educator who has inspired tens of thousands of people to turn his concepts into action.

Simon says companies that do marketing right create overtures that focus on why they do what they do rather than on what they produce.

This only stands to reason, he says, because it corresponds with how people behave in the marketplace. They buy based on why they need not on what they get.

How does this apply to you and the messaging you create?

Relevance is the answer.

Focusing on the why allows you to speak to your ideal audiences in their own voice and to create communications that are specific and pertinent. That’s the way to maximize your impact and fulfill one of today’s marketing’s most important missions – relevance.

To develop high impact, content-driven demand marketing and persuasive selling, start by focusing on the buyer’s pain, offer up empathy by describing and understanding their individual role, then provide insights in the form of thought-leadership content.

Here’s an example of what this looks like in a Message Map model:

Engagement Persona: Time Strapped Independent Advisor

Message Maps 3

Before you begin any coordinated communications campaign, we suggest that you build Message Maps targeting your ideal advisors.

Remember, a Message Map approach is designed to get your prospects to take the next step. You want to incent them to deepen a dialogue with you.

That’s how true engagement is created.

Download a copy of the Buyer Engagement eBook: “Exposed: The False Promises of Revenue Marketing”

Download

 

During my three decades in sales leadership roles at large enterprises, early-stage growth companies, and my management consulting practice, I have witnessed and corrected many bad sales practices. These practices, if not course-corrected, would lead to zero sales. When they numbered an even ten, they became Sherwin’s 10 Deadly Sins of Sales. Out of the office with senior executives, I would recount them to their great amusement.

Read more

Good Better Best Sales

 

Face it. Most of the sales methodologies from the 80’s are tired. They do not address what growth companies need today. Growth companies need to shift from using a sales methodology to using a revenue methodology.

Read more

 

Consider Revenue Architecture When Selecting Your Tech Stack

Face it, buyers don’t care whether they are interacting with your marketing or your sales organization, they follow their buying process – often in an unstructured and unpredictable way. They self-sell on the web,  research with influencers, and engage 1:1 with salespeople.   An effective buyer experience across a dynamic buyer’s lifecycle requires that your revenue architecture is designed with a coordinated closed-loop process supported by an integrated technology stack.

We read a lot about Martech and SalesTech stacks. This is understandable because marketing and sales teams have traditionally pursued distinct missions with different needs. Yet if your marketing, sales, and service “front office”  needs to be more integrated to support dynamic buyer pathways, you might need to re-think your technology stack.  An integrated revenue process supported by integrated revenue technology helps deliver a single view of the customer and becomes more responsive and relevant as your buyers jig and jag along their dynamic buying processes.

Read more