Chief Revenue Officer

The CRO is Responsible for Predictable and Sustainable Revenue Growth

This post is updated. It was originally published in July 2016

Today, companies recognize the need for a company-wide revenue focus and a more integrated approach across marketing and sales. The CRO oversees the traditional responsibilities of the VP of Sales and the Chief Marketing Officer and is a member of the senior team overseeing go-to-market strategy and execution. The CRO is  responsible for aligning company resources, defining differentiated go-to-market strategies and delivering on the company’s revenue performance goals.

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Professional selling, at its core, is senior selling. It’s not about managing a junior team, but rather about seasoned experts doing the selling themselves – building personal brands, actively cultivating networks, and engaging prospects with unparalleled thought leadership and insights. Whether you’re a consultant adopting a seller-doer model or an expert selling high-value products and services, your presence and approach define your success.

In this landscape, LinkedIn stands out as an indispensable resource. It empowers senior professionals to connect directly with prospective clients, build undeniable credibility, and share valuable content that nurtures relationships and develops opportunities. Beyond one-to-one interactions, LinkedIn also offers powerful paid options to amplify awareness and drive lead conversions.

So, how can senior professionals truly harness the power of LinkedIn for sales? It boils down to a streamlined, three-step process: 1. Develop a Clear Strategy, 2. Establish Essential Systems, and 3. Execute Your Program with Precision.

Step 1: Develop a Clear Strategy.

As the old adage goes, “if you don’t know where you are going, any road will get you there.” Your LinkedIn sales efforts are no different. A brief but focused strategy session is paramount.

Know Your Audience, Precisely.

Who are you targeting? LinkedIn Sales Navigator is your secret weapon here, offering robust search and segmentation capabilities. You can pinpoint your ideal customer profiles (ICPs) based on criteria like region, industry, company size, and specific job titles. Are you aiming for particular companies or broader functional roles? Build these targeted lists directly within LinkedIn for seamless integration with your outreach.

Craft Your Message, Powerfully.

Once you know who you’re talking to, define what you’ll say and how effectively you’ll say it. This is where a professional writer or social selling expert can add significant value, helping you tailor your writing style to resonate with each audience. While you may not be creating the core thought leadership assets yet, you are crafting the persuasive messages that will appeal to target personas at different stages of their buying journey.

Remember, you’re likely operating at the top of the funnel on LinkedIn – building awareness and engagement through thought leadership or direct messaging. Your messages should be engagement-focused, emphasizing the value you offer rather than an immediate pitch. Be direct and to the point, respecting your buyer’s time.

In a competitive environment, gaining traction requires a compelling narrative. Design your messaging campaign using a “Pain-Empathy-Insights” approach:

  • Pain: Articulate urgent, visible problems your audience is eager to solve.
  • Empathy: Demonstrate a deep understanding of their challenges, laying the groundwork for a trusted advisor relationship.
  • Insights: Offer objective thought leadership and content that provides genuine consideration toward solving their problems, independent of your specific solution. This earns you the right to deepen engagement.

These key messages will also serve as the foundation for your content assets, from core thought leadership (like a handbook or white paper) to derivative assets (blog posts, social snippets, emails).

Map Your Go-to-Market Strategy.

How will you engage this audience end-to-end? While LinkedIn is central, consider other channels that make sense for your buyers. Where do they “gather” online and offline? Beyond LinkedIn (which offers sponsored posts, InMail, and 1:1 engagement options), think about other social platforms, Slack communities, Zoom, email, and even phone calls.

Define Your Metrics for Success.

What does success look like for this program? Start with simple, bottom-up metrics. If your goal is to acquire, say, 5-10 new clients averaging $100K each within 6-12 months (totaling $500K+ revenue impact), you can reverse-engineer your campaign metrics:

  • 5+ new clients ($100K avg) requires…
  • 20 Qualified Opportunities (at a 20% conversion rate) which requires…
  • 100 Leads which requires…
  • 300 Engaged Top-of-Funnel Connections (or roughly 25 per month).

These numbers are a starting point for “funnel math” and can be adjusted as you gather real-world data. This exercise will guide your engagement strategy, including any budget allocation for paid media.

Embrace “White Hat” Methods.

Your professional reputation is paramount. While some automation tools and scrapers exist, we strongly advocate for a “white hat” approach. High-touch, personalized outreach and self-directed content strategies are superior to “black hat” tactics that risk LinkedIn suspensions or profile bans. If it feels creepy, it probably is.

Architect Your Engagement Program.

Outline the high-level sequence of your campaign. Will you outsource elements, or manage it entirely yourself? What’s the team mix of professional selling, marketing, and administrative support? Define which channels are most likely to succeed, what content supports your offer, your clear call-to-action, the conversion approach, and your follow-up process.

Define Your Channel and Media Mix:

  • Messaging & Sharing: Direct Emails (1st-level connections), LinkedIn Direct Messages/InMail, participation in targeted Groups.
  • Content: A core content asset (e.g., eBook, white paper), a series of blog posts, and their syndication on social media.
  • LinkedIn Posts: Share professional expertise, experiences, and anecdotes (up to 1300 characters).
  • LinkedIn Articles: In-depth pieces (up to 125,000 characters), ideal for thought leadership and sharing in LinkedIn groups.
  • Social Media Amplification: Leverage Twitter, Facebook, etc.
  • Paid Social: LinkedIn Advertising (Sponsored Content, Sponsored InMail), Twitter Ads.
  • Search Engine Marketing/PPC: AdWords.
  • Event Marketing: Guesting or hosting webinars, sponsoring conferences, speaking engagements.
  • PR, Media & Communications: Influencer marketing, media placements, analyst relations.

Step 2: Establish Essential Systems

Once your strategy is clear, it’s time to set up the necessary foundations.

Cultivate a Powerful Personal Brand & Digital Hub.

Your personal brand is your most valuable asset. A strong LinkedIn profile and consistent online presence are crucial. Ensure your profile is up-to-date, speaks to your ideal target persona (rather than just being a resume), and tells your unique story. If prospects search for you, what will they find? Is it what you want them to see? If you’re directing them to a webpage, is it optimized with a clear call-to-action and trackable elements?

Implement Your Technology Stack.

LinkedIn (and Sales Navigator) will be central, serving as a source of accurate prospect data and offering powerful search parameters. Beyond LinkedIn, integrate your CRM, website, blog, landing page funnel, email marketing platform, and any customer data platforms. The goal is a seamless “tech stack” where all elements work in concert.

Define Clear Roles and Responsibilities.

Who does what, and when? Professional sales and buyer engagement require a personal commitment, but also effective marketing and administrative support. Technology facilitates efficiency, but the human element is key. Clearly delineate responsibilities to ensure smooth execution.

Step 3: Execute Your Program with Precision

With strategy and systems in place, it’s time to launch and iterate.

Marketing Execution: Build, Test, Run.

Sales, like all lead generation, is a numbers game. Start by creating your database of ideal targets using Sales Navigator and identifying relevant LinkedIn Groups. Build your core and derivative assets – your eBook, blog posts, social snippets, landing pages, thank you pages, and meeting schedulers. Use compelling graphics, media, and clear calls-to-action to engage and drive conversions.

A simple outbound engagement sequence might look like this:

  1. Outbound Message #1: A personalized, short introduction.
  2. Second Message: Incorporating the “Pain, Empathy, Insights” framework, linking to high-value educational content.
  3. Third Message (Optional): An invitation to an event or a direct suggestion for a 1:1 meeting via a scheduling link.
  4. Confirmation Message: As appropriate.
  5. Follow-on Invite: To an event or webinar.
  6. Nurture: If not ready, add to a nurture list.

This sequence can be powerfully combined with paid social and retargeting to build brand recognition and impressions within your target accounts.

Adopt a Metrics-Driven Methodology.

Remember your “funnel math.” For every 100 relevant requests, connections, or conversions, track your yield. For high-value B2B programs, even a modest conversion rate can generate significant opportunities. Measure followers, impressions (for awareness), visits from target company IP addresses (for account-based programs), and the level of engagement (messages exchanged). For lead generation, track conversions from LinkedIn-initiated interactions (e.g., landing page visits, meeting bookings) all the way into your CRM. Continuously measure, learn, and adjust your strategies for optimal performance.

Good luck, and good selling!

Marketing Plan

Accelerated, predictable, and sustainable revenue growth requires a company-wide commitment. When developing a marketing plan, consider these questions. These can help you develop your Revenue Architecture and expand your revenue performance potential.

The 9 dimensions take a broad view of revenue growth dimensions and help you focus your sales and marketing planning.

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“The failure to follow a well-established development process is causing many organizations to miss the mark when it comes to designing content and campaigns that resonate strongest with their customers and prospects.” -Tim Riesterer, Chief Strategy & Marketing Office, Corporate Visions

Everyone will agree that building demand is one of the primary goals of marketing. In fact, it may well be Goal #1. The question is, what can asset managers do to create stronger demand for their products with advisors?

In the world of demand-generation marketing, we hold that creating Message Maps centered on a Pain-Empathy-Insights approach is a critical step in the process.

Building Message Maps is a great way to bring structure to the development of communications assets designed to escort prospects through the buying cycle.

Before we describe them in more detail, let’s consider a serious challenge Simon Sinek issued to conventional thinking about prospect engagement.

Simon got it right.

For those of you who haven’t read his books or seen his Ted Talks, Simon Sinek is a highly regarded marketing consultant and educator who has inspired tens of thousands of people to turn his concepts into action.

Simon says companies that do marketing right create overtures that focus on why they do what they do rather than on what they produce.

This only stands to reason, he says, because it corresponds with how people behave in the marketplace. They buy based on why they need not on what they get.

How does this apply to you and the messaging you create?

Relevance is the answer.

Focusing on the why allows you to speak to your ideal audiences in their own voice and to create communications that are specific and pertinent. That’s the way to maximize your impact and fulfill one of today’s marketing’s most important missions – relevance.

To develop high impact, content-driven demand marketing and persuasive selling, start by focusing on the buyer’s pain, offer up empathy by describing and understanding their individual role, then provide insights in the form of thought-leadership content.

Here’s an example of what this looks like in a Message Map model:

Engagement Persona: Time Strapped Independent Advisor

Message Maps 3

Before you begin any coordinated communications campaign, we suggest that you build Message Maps targeting your ideal advisors.

Remember, a Message Map approach is designed to get your prospects to take the next step. You want to incent them to deepen a dialogue with you.

That’s how true engagement is created.

Download a copy of the Buyer Engagement eBook: “Exposed: The False Promises of Revenue Marketing”

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Have you Calibrated Metrics-Driven Advisor Engagement?

To engage advisors, you are using various communications tools/media channels roughly based on their ability to help you target your audience, but you may not have a good feel for their effectiveness.  And perhaps there isn’t a cadence to your ‘touches’, that is, a systematic communications plan with some frequency to maximize impact.  Further, you may not have a feel for your Revenue Funnel and budgets.

This is an indication that you have not:

  • Evaluated available communications tools / media based on their ability to help you target your audience, deliver cogent messages, control costs, and provide the highest yield potential.
  • Planned programs that emphasize frequency to maximize impact of systematic communications and touch individuals, at their moment of readiness when they’re ready and able to volunteer themselves as prospective buyers
  • Connected revenues and budgets

Metrics-Driven Methodology

To build a metrics-driven advisor engagement strategy, the first step is to connect your business model / budgets with your goals.  The next step is to build a good understanding of your Key Performance Indicators (KPIs) or measurable values that will show the progress of your business goals.  Examples include:

  • Number of Marketing Qualified Leads (MQL)
  • MQL conversion % to  Sales Qualified Leads (SQL)
  • SQL conversion % to new clients
  • Client Lifetime Value

Second, create a high-impact, results-focused marketing plan, choosing tools and media channels in the context of:

  • Target Audience Reach (how many)
  • Frequency of Reach (how often)
  • Impact (engagement/response potential)
  • Intimacy (relevance, resonance & personalization)

It’s advisable to test and recalibrate your plan and media mix over time. Testing will help to determine the optimal number of impressions or touch points that should be factored into your plan before you begin to see significantly diminishing returns. Testing is also essential to understanding what tactics, messages, content, formats and media are most effective AND cost-efficient.

Start small by using a few key metrics that are easy to track using your marketing automation / CRM; then build from there, ultimately incorporating predictive and other data-driven business intelligence.

Revenue Funnel Metrics

To give your plan a real litmus test, consider reverse engineering your Revenue Funnel and do the “funnel math”: From impressions and leads created at the top-of-funnel all the way through to revenue and ROI at the bottom-of-funnel.

At a high level, there are three steps:

  1. Establish an effective understanding of the engagement potential for each of your funnel segments and channels  
  2. Tie it back into your hierarchy of metrics (see related post)revenue funnel
  3. Then model your revenue architecture, that is, the channels and target spend based on top-down market budget and goals.

Taking the Revenue Funnel Metrics approach further, consider the alignment and integration of your Marketing and Sales teams in a ‘closed-loop’ revenue architecture (See related post.) Optimally marketing / sales will:

  • Work together to orchestrate the customer experience end-to-end and generate leads, nurture opportunities in the pipeline and ultimately convert sales and
  • Track / measure this end-to-end so marketing and sales can attribute revenue to marketing programs and campaigns and see what is working and not working. We call this a ‘closed-loop revenue architecture’.

Bottom line: a closed-loop revenue architecture and metrics-driven methodology will help you measure and optimize a high performance advisor engagement strategy. 

Download a copy of the Buyer Engagement eBook: “Exposed: The False Promises of Revenue Marketing”

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