Manage the 3Cs to capture customer value – continuations, colonizations and crop rotations. Customer success through delivery and service is critical to customer retention, upsell, cross-sell. Yet, often teams fail to effectively manage accounts and customer relationships with an eye toward capturing customer value. Accelerate revenue growth through adoption of best practices in account management and relationship management for maximum retention, up-sell and cross-sell.
- Deliver Results: Ensure quality and timely delivery of products and services with process consistency.
- Service Relationships: Tier customers on current and potential value and orchestrate relationships to retain, expand, cross-sell and up-sell.
- Delight People: Build personal relationships and transform customers into advocates for your brand.