Develop the right account plan to bring teams together.
Manage the 3Cs to capture customer value – continuations, colonizations and crop rotations. Customer success through delivery and service is critical to customer retention, upsell, cross-sell. Yet, often teams fail to effectively manage accounts and customer relationships with an eye toward capturing customer value. Accelerate revenue growth through adoption of best practices in account and relationship management.
- Deliver Results: Ensure quality and timely delivery of products and services with process consistency.
- Service Relationships: Tier customers on current and potential value and orchestrate relationships to retain, expand, cross-sell and up-sell.
- Delight People: Build personal relationships and transform customers into advocates for your brand.